Retail Lending solution

Retail Lending

We provide bespoke retail lending solutions that help enhance banking efficiency, build competitive advantage and improve customer experience for global banks.

Retail Lending Solutions

With over 18 years of experience in delivering research and analytics services, Acuity Knowledge Partners (Acuity) has strong credentials within the consumer and commercial banking space. Our retail lending solutions help banks optimize their retail banking value chain (origination, processing, underwriting, closing and post-closing), by centralizing, standardizing and digitalizing processes.

We partner with our clients to drive revenue, implement global best practices and transform their operating models. Our retail lending solutions can help banks improve speed to market, increase customer-facing time, manage higher volumes and utilize flexible staffing for one-time projects or spikes in work volumes.

What we have delivered annually


loan applications processed


documents managed


loan conditions validated


loans fulfilled and onboarded

How we are different

ONE-STOP SHOP FOR Retail Lending Outsourcing
ONE-STOP SHOP FOR Retail Lending Outsourcing
Comprehensive support across the retail lending value chain across origination, processing, underwriting, closing and post-closing
Financial services domain experience
Financial services domain experience
18 years of research and analysis experience from working with 350+ financial clients globally as a best-in-class KPO firm
Credit pedigree
Credit pedigree
Market leader in credit analysis support, with best practices developed through 80+ client engagements. Experience across loan books and complex lending products
Scalable partner
Scalable partner
Strong track record in scaling client engagements for different tasks across the lending value chain. Ability to utilise strategic delivery locations and strong recruitment functions for flexible and niche resourcing
Tech-driven innovative solutions
Tech-driven innovative solutions
Our domain-driven suite of Business Excellence and Automation Tools (BEAT) ensures efficiency across the credit analysis value chain

What we have done

Support for Consulting and Corporate Firms
Retail lending support to a large US-based commercial bank
What we are proud of


Able to underwrite c.35% more deals


Reduction in turnaround time for new deals

In the News

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“Offshoring and centralizing to transform the front office”
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