Bespoke Consumer Mortgage Process Outsourcing Services
With over 18 years of experience in delivering research and analytics services, Acuity Knowledge Partners (Acuity) has strong credentials within the consumer and commercial banking space. Our consumer mortgage process outsourcing services help banks optimise their consumer mortgage value chain (origination, processing, underwriting, closing and post-closing), by centralizing, standardizing and digitalizing mortgage processes.
We partner with our clients to drive revenue, implement global best practices and transform their operating models. Our consumer mortgage service offerings can help banks improve speed to market, increase customer-facing time, manage higher volumes and utilize flexible staffing for one-time projects or spikes in work volumes.
Who we serve
- Home equity loans
- Home equity lines of credit (HELOCs)
- Home purchase loans
- Home construction loans
- Mortgage refinancing
Mortgage Process Outsourcing - Support we Offer
Mortgage Origination and processing
Generating and reviewing loan estimates
Loan set-up
Contract review (transfer tax, address, purchase price)
Updating broker, title, third-party and lender fees according to guidelines
Validating bank statements
Validating credit reports
Mortgage Underwriting Support
Verifying borrower information
Reviewing payslips, financial statements and tax returns
Credit report analysis
Income/cash flow analysis
Credit approval routing
Collateral assessment
Calculating DTI and LTV
Closing, post-closing and servicing
Disbursement analysis
Escrow check
Title recording and closure
Regulatory compliance
Loan servicing
Settlement analysis
Closure and lien release
What we have delivered annually
50,000+
loan applications processed
300,000+
documents managed
125,000+
loan conditions validated
30,000+
loans fulfilled and onboarded
Automation and workflow management platforms
AI-based credit report writing tool
Advanced AI-based tool designed to revolutionise the credit report writing process
How we are different
ONE-STOP SHOP FOR MORTGAGE PROCESS OUTSOURCING
FINANCIAL SERVICES DOMAIN EXPERIENCE
CREDIT PEDIGREE
SCALABLE PARTNER
INNOVATION
Tailored data and technology solutions for Banks
Explore the art of possible across processes and functions in the lending value chain. We help you integrate legacy systems and new-age platforms to build a single source of truth.