Overview
The lending landscape is fast evolving. Demand for quicker decisions in lending, increasing competition and pressure to reduce the cost-to-serve ratio have led global financial institutions not only to transform their business, but also to run lean and highly efficient operations through a scalable and centralised delivery model.
At Acuity, we offer bespoke, best-in-class solutions by fully understanding business needs. We help financial institutions centralise, standardise and optimise loan and treasury operations so they can formulate high-quality business operations frameworks and increase overall speed to market
Support We Offer in Lending Operations
- Deal modification & reconstruction
- Rollovers – notices, payment, advances, rate changes
- Manage queries raised by clients – transaction history, invoices etc
- Research and inquiry
- Setup auto debit on loan
- Perform reversals and reconstruction of loan
- Limit management
- General ledger reconciliation
- Month end reports reconciliation
Support We Offer in Lending Operations
- Deal modification & reconstruction
- Rollovers – notices, payment, advances, rate changes
- Manage queries raised by clients – transaction history, invoices etc
- Research and inquiry
- Setup auto debit on loan
- Perform reversals and reconstruction of loan
- Limit management
- General ledger reconciliation
- Month end reports reconciliation
What we have delivered annually
100,000+
loan servicing widgets
50,000+
collaterals booked and terminated
25,000+
past due and recon managed
200,000+
call back
Customer Testimonials
Thank you so much for your help over the past week with the SBA PPP deals. We could not have made this much progress without your help. At this time, the team can shift its full attention back to the core portfolio activities. Please share this with all who are assisting.
Head of SBA, BB, and MM Portfolio Monitoring
Leading US Regional Bank
Nice chatting with you again this morning. I genuinely appreciate and value the great work that our Acuity team in India performs for the bank. I continue to ask them to do more challenging type of work and they continue to rise to the occasion. My division would genuinely be struggling without the high quality of work that they perform for us. Really nice to have them on my team.
Executive Vice President, Credit Services Divisional Director
West Coast Bank
I am impressed by how nicely the reporting is designed and organized. I have reviewed the cases completed so far and think they have been completed very well. I could clearly see that each document had been reviewed and notes with result. Great job so far on the PPP project, well done!
Centralized Portfolio Monitoring Manager, Centralized Portfolio Services
Top West Coast Bank
Automation and workflow management platforms
Engagement management solution
BEATFlow is an easy-to-onboard and adaptable workflow management system. It provides a quick and clear view of the ongoing activities

Proprietary engagement management solution
How we are different

ONE-STOP SHOP FOR LENDING OPERATIONS
Comprehensive support across the value chain (client onboarding and fulfilment, document preparation, loan servicing, collateral management and closing segments) enabling 40-50% cost savings and 30-40% increase in efficiency

FINANCIAL SERVICES DOMAIN EXPERIENCE
20 years of extensive experience gained from working with 550+ financial clients globally as a best-in-class KPO firm

SCALABLE PARTNER
Strong track record in scaling client engagements for different tasks across the lending value chain. Ability to utilise strategic delivery locations and strong recruitment functions for flexible and niche resourcing

FLEXIBLE ENGAGEMENT MODEL
Flexible staffing model to support project requirements and to scale up and down based on demand dynamics and seasonal factor

TECH-DRIVEN INNOVATIVE SOLUTIONS
Our domain-driven suite of Business Excellence and Automation Tools (BEAT) ensures efficiency across the lending value chain