Augmenting support across the treasury lifecycle for US regional bank

  • 40-50% reduction in costs

  • 20% reduction in operational risk

  • Enhanced control framework

  • Created scorecardfor non-financial risk metrics, e.g.,near-miss events and delegation of authority


CLIENT CHALLENGES
  • Attrition and knowledge-retention issues leading to repetitive investment in training time
  • Hiring resources amid COVID-19-related lockdowns
  • Non-standard processes and inconsistent inherent process risk and control metrics
  • Inability to manage spike due to seasonality and other economic factors
OUR APPROACH
  • Reviewed Treasury Fulfilment and Servicing standard operating policies to identify inconsistencies
  • Identified necessary modifications in the manual processes to eliminate NVAs and hand-offs to streamline processes
  • Identified reputational or financial risk associated with the process and controls to minimise leakage
IMPACT DELIVERED
  • Prepared detailed standard operating procedures to ensure compliance with credit policies and client processes
  • Established E2E treasury support services for account opening, enhanced enrolments, cash flow modelling and projection support, and modifications and operational governance
  • Establishedenhanced operational risk management practice with defined inherent process risk and control metrics
  • Deployed fungible resources with flexibility to manage spikes for effective load balancing
  • Defined stringent SLAs and quality of output with automated dashboard reporting
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What we have done

Collateral and limit management: Exposure monitoring for US commercial bank
What we are proud of

>50%

savings in staffing costs

25%

increase in outreach