Client Case Study
Assisted a payment technology company in understanding the customer persona and buying factors
Key Highlight
Improved positioning of products
Supported in delivering optimized products
VOC team supported Fortune-500 Fintech company to help strategize the improvement in NPS score and overall CX
Key Highlight
NPS improved by 15 points
Built long and short term strategy plan for CX initiatives
Setting up a sales operations team for a US-based asset manager
Key Highlight
T+5 to T+2
significant reduction in turnaround time
99.7%
maintained consistent quality
Provide support to a research-based business consulting firm to evaluate various therapies and treatments using Forsta (formerly Confirmit)
Key Highlight
We designed separate patient charts, ensuring that the required charts are being answered.
The client was delighted with our suggestion and quality of work on the project.
Pioneering Portfolio Management and Performance Excellence for a Mid-Market Lender
Key Highlight
Achieved consistent portfolio analysis through standardized financial reporting.
Enhanced risk management with proactive loan covenant compliance tracking.
Optimizing Transaction Support and Deal Execution for a Leading BDC
Key Highlight
Supported deal execution, in-depth valuation analysis and strategic decision making
Improved ability to manage and mitigate risks associated with complex transactions