US-based Commercial Bank

  • $6m

    in savings

  • 18-20%

    more client facing time

  • 24hr

    turnaround for urgent spreads

  • $40bn

    loan portfolio monitored

  • Top 15 US commercial bank with well diversified loan portfolio
  • Key challenges were:
    • Slower market response time
    • In-adequate client facing time for portfolio managers
    • Increasing regulatory pressure
    • Difficulty to retain onshore talent
    • High cost of function
  • Pyramid based offshore team set-up based on the complexity of work
  • Well-structured training and roll out plan
  • Target to deliver urgent spreads/quotes within 24 hrs,complete all reviews within the regulatory deadlines and produce high quality output
  • Additionally, Acuity Knowledge Partners supported in standardizing the review templates, new money transactions, reviews for portfolio purchase transactions, UAT for new risk rating platform and response to regulatory queries
  • An overall productivity improvement of 10-15% was achieved across different support functions
  • Acuity Knowledge Partners conducted a detailed white boarding session to scope out support levels & complexity
  • Prepared detailed Standard Operating Procedures to ensure compliance with the credit policies and client processes
  • Efficiency improvement was channelized to deliver higher volumes, ad-hoc projects and high complexity of work
  • Sector experts were inducted for specialized support (Healthcare, Insurance, Energy)
  • Multi-layered governance structure to track performance and productivity, identify headwinds and implement appropriate measures
Thank you for sharing your details

Your file will start downloading automatically

If it does not download within 1 minute,

Share this on