End-to-end CRE services for a US-based commercial bank

  • 40-50%

    cost savings

  • 25-35%

    more client-facing time

  • USD15bn

    worth loan portfolio monitored

  • 100%

    on-time portfolio monitoring, including covenants


CLIENT CHALLENGES
  • Slow market-response time
  • Inadequate client-facing time for portfolio managers
  • Irregularity in portfolio monitoring, including covenants
  • Lack of standardised risk assessment
  • Difficulty in retaining onshore talent and high cost of operation
OUR APPROACH
  • Set up a pyramid-based offshore team considering the complexity of work
  • Established a well-structured training and rollout plan
  • Targeted delivering time-sensitive request like initial loan sizing within 24 hours, completing all reviews within regulatory deadlines and producing high-quality output
  • Provided support in standardising review templates, new money transactions, reviewing portfolio purchase transactions, UAT for new risk rating and loan management platforms, and responding to regulatory queries
IMPACT DELIVERED
  • Conducted a detailed white-boarding session to scope out support levels and complexity of work
  • Prepared detailed standard operating procedures and achieved 100% compliance with bank’s credit policies and guidelines
  • Channeled efficiency improvement to deliver higher volumes, ad hoc and complex projects
  • Partnered with client on platform migration (both loan management and risk rating), providing ongoing support with platform improvement
  • Ongoing support for ad hoc projects such as LIBOR transitions, COVID-19 impact analysis and portfolio integration
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What we have done

CRE servicing and underwriting support for a US-based broker/mortgage advisor
What we are proud of

Improved customer perception

Increase in sales for client