DCM, loan syndication and leveraged finance support to a UK-based bulge-bracket investment bank

  • USD2m in savings

  • 18-20% more client-facing time

  • 35-40% productivity gains

  • Support on live and time-critical deals


CLIENT CHALLENGES
  • High resource costs and constrained budgets
  • Challenging market conditions
  • Tight timelines
  • Lack of quick access to a talent pool
OUR APPROACH
  • Established a fully integrated offshore team aligned with the client’s team, offering support to the client’s Corporate DCM, Public, Syndicate and GFS teams across regions
  • Reviewed and re-engineered critical process for consistent output delivery at all times
  • Formulated a seamless process and workflow mechanism through continued improvement via an active communication channel
  • Maintained focus on initiatives (technology and others) to drive efficiency gains, aiming to deliver higher volumes with the same resources
  • Encouraged team to follow best practices, e.g., robust quality checks at each level, strict confidentiality agreements and adherence to compliance procedures for high data security
IMPACT DELIVERED
  • Automated tasks to deliver more output, which in turn enabled the Acuity team to engage on more complex analytics with senior bankers (director level and above)
  • Leveraged time zone difference effectively, offering maximum coverage during UK trading hours, for example, starting support from as early as 5.00am UK time
  • Provided additional bandwidth to the onshore team by owning transactional and recurring types of work, freeing up bankers to focus on more critical tasks
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