-
$2.0m
annual cost savings for overall enterprise client
-
Over 38,000
hours of work delivered
-
Consistent
high client satisfaction score of 4.5+ out of 5
CLIENT CHALLENGES
- Supporting the Public Finance domain for regional US based Corporate and Investment Bank
- Operating as a part of large enterprise client
- Key challenges faced by the bankers:
- Inadequate client facing time for the onshore bankers for market penetration
- Higher cost and lack of training bandwidth for new hires onshore
OUR APPROACH
- Dedicated support structure support solution extended for the onshore team
- Flexible and temporary staffing to cater any sporadic higher volumes
- Fully productive from day 1, delivering client-ready deliverables, with hands-on experience in high-end tasks
- Supporting on bond issuances and underwriting practices
- Extending support on higher complexity assignments including bond pricing, refunding model, rating analysis, among others
- Assumed complete ownership of various weekly municipal market updates, marketing materials and newsletters for prospecting activities
- Regular governance calls and staffing calls to understand the feedback and identify new areas of support
IMPACT DELIVERED
- Strategically aligned teams to support across various onshore offices and groups
- Achieved process efficiencies, reduced time to market and focused on strategic aspects, resulting in enhanced win rates
- Supported on live transaction by associate(s) travelling onshore to support real time
- Increased capacity for analytical work and deeper analysis
- More time for meeting clients and prospecting activities
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