Transition support – from on-premise to the cloud – for an ERP solutions provider

  • 20-25%

    operational efficiencies achieved

  • 30-35%

    lower cost than onshore consulting support


CLIENT REQUIREMENTS
  • The client, a leading provider of enterprise software applications and related professional services, wanted to migrate from an on-premise ERP service model to a cloud-based one
  • To achieve this, the client wanted to understand key requirements in terms of products, processes and people, while improving operational efficiencies
  • A three- to five-year business plan with scenario analysis (covering the as-is state and the to-be state)
OUR APPROACH
  • Conducted an in-depth study of the client’s documents to understand products, processes (sales, deployment, implementation and after-sales) and people (training) to determine alignment of the 3P framework with the cloud model
  • Made an onshore visit to interact with client teams, better understand processes and identify streamlining opportunities
  • Conducted interviews to understand cloud-industry best practices, for example, relating to solutions, processes, training needs, pricing and margins
  • Compiled a comprehensive report for the CXOs and the board covering observations on client processes, gap analysis, recommended changes in sales and implementation processes, team structure and training, with reasonable timelines and a business plan (covering the as-is state and the to-be state)
IMPACT DELIVERED
  • Enabled the client to put together a plan to transform into a full-fledged cloud-based ERP solutions provider (to-be state)
  • Helped the client understand key gaps (on-premise vs cloud-based) in its products, processes and people, and provided solutions to address these gaps
  • Helped the client adopt industry best practices and streamline current processes, targeting to improve operational efficiencies by 20-25% from the as-is state
  • Identified key cloud-specific KPIs and benchmarks that need to be tracked to ensure a better cloud experience for customers
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