Spreading CoE for a top US regional bank

  • 12-15% efficiency, resulting in more volume turned over

  • Seamless migration of 13,000+ spreads from Moody's Risk Analyst to nCino

  • >10,000 financial spreads delivered

  • Consistent spreading output


CLIENT CHALLENGES
  • Decentralised system of tracking/monitoring financial spreading
  • No dashboards or MIS to track regional- and portfolio-level performance
  • Inconsistent or no spreading template/bundles
  • No defined responsibilities for financial spreading
  • Limited experience in nCino transition/migration of spreads
  • Reduced front-office productivity
OUR APPROACH
  • Formulated a centralised spreading process to remove inconsistencies between branches
  • Validated historical spreading data to make it consistent across the database
  • Compiled a detailed methodology document to streamline processes and generate consistent output
  • Redesigned and set up a spreading/covenant monitoring template and completed validation
  • Created reporting dashboards including heat maps, past-due/future-due information and KPIs
  • Provided nCino UAT/transition/migration of spreads support to the onshore team, with a very-high-quality SLA of 99.9%
  • Designed an automated and integrated workflow tool to place, update, prioritise and track all requests
IMPACT DELIVERED
  • Impact delivered - Seamless onshore and offshore transition through specifically designed end-to-end process maps
  • Produced/amended 6 methodology documents during nCino UAT phase
  • Stringent SLAs to ensure timely delivery and high-quality output
  • Real-time tracking/monitoring of all spreading approvals; multiple reports and dashboard to track performance
  • Multi-layered governance structure to track performance/productivity, identify headwinds and implement appropriate measures
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What we have done

Centre of excellence in financial spreading for a top US regional bank
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers

Financial spreading and covenant monitoring solutions for a mid-size US bank
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers

Financial spreading support to a top Canadian bank
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers