Research Publishing Solutions for an EMEA-based Global Bank

  • 30+ Client analysts supported

  • 30%–40% Cost savings achieved

  • Editing, formatting, publishing and distribution

  • Exclusive 5- member Acuity team


CLIENT CHALLENGES
  • A European bank wanted to expand its in-house research production team without loss of quality and service levels; managing costs was also a major criteria. The bank’s analysts were located all across the globe.
  • Tasks outsourced included the following:
    • Research Publishing
    • Editing
    • Formatting
    • Publishing/electronic distribution
    • They required highly skilled editors since reports often needed significant rewriting, so the editor required strong language skills and excellent understanding of finance
    • They also wanted 24-hour DTP support, to support locations across the globe
OUR APPROACH
  • Worked closely with the client to identify highly skilled editors that would also be a good fit for the team
  • Had a rigorous hiring process for DTPs
  • Team members travelled onshore for training
  • Team went live after a 4-week parallel run
  • Created exhaustive documentation to hasten learning curve and minimise issues
  • Regular communication between teams helped stabilise the work
IMPACT DELIVERED
  • Our editorial and DTP team is fully integrated with the onshore research and research publishing teams
  • They provide the exact same support that the onshore team provides from other locations; they have seamlessly merged with the client’s global Research Publishing team
  • They provide critical overnight support to ensure 24/5 support for research analysts
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