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25+ Client analysts supported
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SA, editing, formatting and publishing, and platform administration
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Exclusive 7- member Acuity team
CLIENT CHALLENGES
- An EMEA-based bank wanted to migrate its Research Publishing services to Acuity Knowledge Partners without loss of quality and service levels
- Tasks outsourced included the following:
- Supervisory Analyst approval
- Editing
- Formatting, publishing, and electronic distribution
- Platform administration
OUR APPROACH
- Transition (7 roles) solution highlights for 2 Supervisory Analysts, 2 Editors, 2 Formatting Specialists, and 1 Application Administrator
- White-boarding and 2-week onshore training for 4 members (SA, editor, formatting specialist, and application administrator)
- Acuity recommended a 3-month parallel run and went live after its successful completion
- Created documentation to speed up the learning curve and new associate onboarding
- To ensure a seamless transition, Acuity ensured senior management and strong supervisory oversight, detailed engagement set-up plans, and regular communication
IMPACT DELIVERED
- Acuity’s Research Publishing team is fully integrated with the onshore research team, thus allowing seamless SA, editorial, and formatting/publishing support
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