Client Case Study
Client Segments
Solutions
Leveraging technology: LiveDocs implementation and Seismic support
Key Highlight
Set up workflow to publish marketing assets
Set up centralised processes
Transition: Migrating factsheet-generating process from current vendor to Seismic
Key Highlight
One-stop solution for data processing
Seismic-based solution to update LiveDocs
Commentary/investment and MRFPs writing support for a Canadian asset manager
Key Highlight
From 100 to 170 Increased number of reports
Quick turnaround time to market shortened from T+5 to T+2
Supporting a Netherlands-based multinational bank’s climate transition plan towards a low-carbon economy
Key Highlight
Increased efficiency - Created a standardised database for the portfolio
Time saving - The front office was able to focus more on strategic and core work
Assisted a payment technology company in understanding the customer persona and buying factors
Key Highlight
Improved positioning of products
Supported in delivering optimized products
VOC team supported Fortune-500 Fintech company to help strategize the improvement in NPS score and overall CX
Key Highlight
NPS improved by 15 points
Built long and short term strategy plan for CX initiatives