Portfolio monitoring and underwriting support for a US-based commercial bank

  • USD6m

    in annual savings

  • 18-20%

    more client-facing time

  • 24-hour

    turnaround of urgent spreads and quotes

  • USD80bn

    -worth loan portfolio monitored


CLIENT REQUIREMENTS
  • Improve market response time
  • Free up onshore capacity for value-added activities
  • Increase efficiency and flexibility
  • Enhance loan portfolio monitoring process
  • Retain onshore staff and reduce cost of function
OUR APPROACH
  • Detailed white-boarding sessions to scope out support levels and complexity of work
  • Set up a scalable pyramid-based offshore team based on the complexity of work and in line with the bank’s expansion plan
  • Sector experts for specialised support (healthcare, insurance, energy)
  • Formulated a well-structured rollout plan with established KPIs
  • Customized solution to deliver urgent spreads/quotes within 24 hours and complete reviews within regulatory deadlines
IMPACT DELIVERED
  • Detailed standard operating procedures to ensure compliance with credit policies and client processes
  • Achieved an overall productivity improvement of 15-20% across LoBs
  • Channelled efficiency improvement to deliver 20-25% higher volumes
  • Standardised and simplified review templates, support in migration of underwriting platform, and user acceptance testing (UAT) for new risk-rating platform
  • Formulated a multi-layered governance structure to track performance and productivity, identify headwinds and implement appropriate measures
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