Operational Process Efficiency Improvement for a Leading ERP Software Provider

  • Operational efficiency analysis

  • Industry best practices

  • Cohort & scenario analysis

  • To-be state recommendation


CLIENT CHALLENGES
  • The client, a leading provider of enterprise software applications and related professional services, wanted to migrate from an onpremise ERP service provider to a cloudbased ERP provider
  • To achieve this objective, the client wanted to understand the key restructuring requirements, while simultaneously improving its operational efficiencies and maintaining quality
OUR APPROACH
  • Acuity Knowledge Partners conducted a study in three phases:
    • Carried out an in-depth perational efficiency analysis based on a study on lead time and process time
    • Studied lean processes/best practices followed in the cloud based industry; identified the gaps and leakage areas present in the current process; and redefined processes to minimize cost structure
    • Recommended processes (“Tobe state”) and initiatives that were less complex and reduced cycle time and costs; also setup new KPIs (cloud specific) and metrics to track performances; Conducted an in-depth scenario analysis to understand the financial implications of the selected alternatives
IMPACT DELIVERED
  • Enabled the company to strategize its efforts and transform into a full-fledged cloud based ERP provider (Vision 2020 –“To-be state”)
  • Helped the company to understand key gaps (on premise vs. cloud based) in its product, process, and people, and a way to address these gaps
  • The company incorporated industry best practices and streamlined its current processes with a target to improve operational efficiencies from the current ~15% (2015) to 35-45% (2020)
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What we are proud of

>50%

savings in staffing costs

25%

increase in outreach

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What we are proud of

>50%

savings in staffing costs

25%

increase in outreach