Letters of Credit document checking support for a top Dutch bank

  • 40%

    reduction in cost

  • 100%

    improvement in turnaround time for SLAs

  • 100%

    adherence to regulatory compliance and ICC rules

  • Capacity constraints in managing day to day volumes and unforeseen spikes
  • Complexities in managing operational efficiency due to non-standardised operating procedures and manual processes with legacy systems
  • Knowledge retention and cross training challenges resulted in additional cost and time
  • Brain drain due to frequent attrition and scarcity of skilled workforce
  • Reviewed and analyzed the existing trade finance process maps to understand the gaps and associated risks in the process
  • Deployed a pyramid-based offshore team of SMEs, based on the complexity of work, to design end-to-end process maps effectively
  • Created standard operating procedures for various tasks and processes inline with internal policies and regulatory requirements.
  • Team has been assigned with clear delegation of authority to handle various tasks for clear visibility and control over each transaction.
  • Initiated support for import document checking for EMEA and APAC and then scaled up to the export document checking in a systematic approach
  • 100% improvement in turnaround time, in line with new SLA, completing all transactions within the day, vs turnaround time of T+1 in the previous SLA
  • 40% reduction in cost through standardization, improving efficiency and quality of the process
  • 100% adherence to ICC rules and regulatory compliance
  • Deployed skilled and certified workforce along with stringent quality control mechanism to manage operational risk at transaction level
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What we have done

Streamlining trade operations for US based multinational conglomerate
What we are proud of


Improvement in trade documents management


Reduction of discrepant documents on 1st presentation under export LCs

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LCs examined Trade finance support to a US-based Bank
What we are proud of


reduction in cost


adherence to ICC rules