LCs examined Trade finance support to a US-based Bank

  • 40% reduction in cost

  • 100% adherence to ICC rules

  • 20% improvement in turnaround time


CLIENT CHALLENGES
  • Capacity constraints prevented handling spikes in work volumes as a result of fewer trade finance firms in the market
  • Brain drain, as experienced document checkers retired
  • Non-standard process maps with inconsistent inherent process risk and control metrics
  • Knowledge-retention issues, resulting in investing in repeated training sessions
  • Difficulty in hiring experienced, CDCS-certified resources
OUR APPROACH
  • Reviewed LC document credit check process maps to understand hand-off process and associated risks
  • Deployed a pyramid-based offshore team of SMEs, based on the complexity of work, to design end-to-end process
  • Created standard operating procedures for LC document examination process
  • Created a standardised discrepancy document, segregating errors into grid, LC requirements and data inconsistencies
  • Initiated support for import document checking for EMEA and APAC
IMPACT DELIVERED
  • 100% adherence to ICC rules (UCP 600, ISBP and Incoterms 2020)
  • 40% reduction in cost by improving efficiencies and quality
  • 20% improvement in turnaround time, in line with new SLA, completing all transactions within the day, vs turnaround time of T+1 in the previous SLA
  • Operational risk management with four-eye quality control mechanism for 100% of transactions
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26.2%

increase in mobile customers

Fuel Retail Market Study for Target Geographies
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers

Financial Health Analysis of a Target Oil & Gas Company
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers

Target Evaluation through Financial Performance Analysis
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers

Market Assessment of Facility Management Services for an European Utility
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers

Portfolio Monitoring for a US-based Global PE Firm
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers

Research support for a real estate-focused private equity fund
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers

Post-Trade Monitoring Support – Large Global Asset Manager
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers

Clearing Alert Backlogs – A Global Mining Firm
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers

Research Publishing Solutions for a South Africa-Based Investment Bank
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers

Data Processing Support for a Telecom Firm’s Global Expansion
What we are proud of

14.1%

increase in revenue

26.2%

increase in mobile customers