Credit markets support to a UK-headquartered global bank

  • 18-20%

    more client-facing time

  • 35-40%

    productivity gains

  • 20-25

    Centralisation of market updates with Acuity

  • 65%

    of requests delivered in less than 1 day

  • High resource costs and limited budget
  • Limited bandwidth for more client-facing roles, as capacity was tied up with recurring tasks
  • Lack of standardisation and centralisation of recurring tasks
  • Tight timelines
  • Lack of quick access to a talent pool
  • Started supporting the client’s Capital Markets team, following excellent engagement with the Corporate Finance and Coverage teams
  • Established a fully integrated 20-member dedicated offshore team aligned with the client’s team, offering support to the DCM, Ratings Advisory, Leveraged Finance and Loans Syndication teams
  • Maintained focus on initiatives (technology and others) to drive efficiency gains, aiming to deliver higher volumes with the same resources
  • Regularly expanded the team to reduce queuing time and provide support with time-sensitive analysis
  • Provided increased coverage – 12+ hours in staggered shifts, for more real-time coordination
  • Provided weekend support to cover c.20 market updates and provide better coverage for bankers in the Middle East


  • Automated tasks to deliver more output, enabling the Acuity team to be engaged in more complex analytics (c.30% more complex work) with senior bankers
  • Leveraged time zone difference, effectively offering increased coverage of 12+ hours
  • Automated standard and repetitive tasks, improving productivity and efficiency by 35-40%
  • Market data sources (MDS) rationalisation: achieved cost savings by rationalising the use of MDS
  • Provided additional bandwidth to the onshore team by owning recurring types of work, freeing up bankers to focus on more critical tasks
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