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Near real-time calendar refresh
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40% cost saving
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Round-the-clock support through team in Asia
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Less or no time spent on admin tasks
CLIENT CHALLENGES
- Manage the corporate access calendar
- Clean and resolve issues in event and participant data maintained on asynchronous applications by different teams
- Liaise with corporate access specialists to resolve issues of incomplete or conflicting details
- Upload clean and accurate event details to a corporate access events aggregator
- Update the calendar in real time
OUR APPROACH
- Set up a 3-FTE team with the required skill sets within a week
- Analysed and finalised processes
- Obtained access to relevant applications and folders
- Drafted and validated SOPs
- Established touch points for seamless coordination
- Screened and reconciled data from different applications to arrive at clean and complete events to be uploaded
IMPACT DELIVERED
- Access to up-to-date event details
- Near-real-time calendar refresh
- Ability to follow up and resolve issues round-the-clock with support from corporate access specialists in India
- 30-40% cost saving vs onshore hiring
- Ongoing validation of SOPs and process documentation
- Guaranteed access to accurate and streamlined data
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