Centre of excellence in financial spreading for a top US regional bank

  • 15-20% efficiency, resulting in more volumes turned over

  • Seamless migration of 13,000+ spreads from Moody窶冱 Risk Analyst to nCino

  • >10,000 financial spreads annually

  • Standardised and centralised spreading function


CLIENT CHALLENGES
  • Decentralised system of tracking/monitoring financial spreading
  • Inconsistent spreading approach
  • Lack of dashboards or MIS to track regional- and portfolio-level performance
  • Limited experience in nCino transition/migration of spreads
OUR APPROACH
  • Formulated a centralised spreading process to remove inconsistencies between branches
  • Compiled a detailed methodology document to streamline processes and generate consistent output
  • Validated historical spreading data to make it consistent across the database
  • Created reporting dashboards, including heat maps, past-due/future-due information and KPIs
  • Designed an automated and integrated workflow tool to place, update, prioritise and track all requests
  • Provided nCino UAT/transition/migration of spreads support to the onshore team, with a high-quality SLA of 99.9%
IMPACT DELIVERED
  • Accomplished seamless onshore and offshore transition through specifically designed centralised end-to-end process maps
  • Attained consistent spreading through six robust methodology documents created during the nCino UAT phase
  • Accomplished real-time tracking/monitoring of all spreading approvals; multiple reports and dashboards to track performance
  • Ensured timely delivery and high-quality output realised through stringent SLAs
  • Achieved a multi-layered governance structure to track performance/productivity, identify headwinds and implement appropriate measures
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