Capital markets support to a Middle East-based bank

  • Enabled more focus on clients and investors

  • Provided same-day turnaround for urgent rate environment updates and dashboard and trade documents

  • Provided real-time support through virtual desktop infrastructure (VDI)

  • Set up a regional bank database for asset tracking

  • Insufficient client- and investor-facing time
  • Delay in maintaining deal information repository (pricing and documentation comparables)
  • Spending more time on post-deal execution
  • High cost of function
  • Set up dedicated offshore teams, based on debt type
  • Supported more than 10 bankers across bonds and loans in the Middle East and Asia
  • Targeted delivery of urgent market and rate environment updates and trade documents within a few hours or the same day, completion of all reviews within regulatory deadlines and provision of high-quality output
  • Provided more real-time coverage through VDI, enabling the Acuity team to process sensitive/MNPI and urgent requests quickly and in a safe environment, while adhering to strict compliance requirements
  • Supported the setup and standardisation of capital markets/deal tracking templates, sustainable finance reviews, issuance case studies, information memorandums, secondary comparables and responses to requests for proposal


  • Conducted a detailed scoping out of support required for both the bond and loan verticals
  • Prepared detailed standard operating procedures and checklists to ensure compliance with credit policies and client processes
  • Channelled efficiency improvements to deliver real-time support, ad hoc projects and highly complex work
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