“Offshoring and centralizing to transform the front office”

BAI | July 22, 2021

The regulatory and market environment is ever-evolving. Relationship managers at banks and credit unions find it a challenge to balance their role as an effective first line of defence with meeting commercial business and revenue targets.

Our expert, Rajul Sood, Global Head of Commercial Lending, weighs in on how offshoring and centralising can transform the front office.

Extract from the article- “Rapidly evolving portfolios in the current environment, multiple fragmented systems and a number of digitalization initiatives within banks make the jobs of RMs extremely complex and stressful. This has a cascading effect on customer relationships and a decreasing share of wallet, with less and less time spend on client differentiation or customer-facing activities.”

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