Achieving Strategic Transformation from High-end Outsourcing

The mechanics of high-end outsourcing, in terms of ‘how to think about it’ and ‘how to execute’, are largely left to individual guesswork. In this context, we outline a unique approach to strategic high-end outsourcing, particularly with regard to identifying objectives, solution design, implementation and governance.

Key Takeaways

Why is high-end outsourcing different?
Strategic KPO objectives vs. Tactical objectives.
Features of successful strategic KPO engagements.
Roadmap towards strategic high-end offshoring.

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