-
USD12m
cost savings and growing
-
20-25%
faster turnaround time
-
15-20%
more client-facing time
-
500+
front office staff supported
CLIENT CHALLENGES
- Inadequate client-facing time for portfolio managers
- High operating cost
- Fragmented processes and lack of fungibility across sectors and locations
- Increasing regulatory requirements
OUR APPROACH
- We conducted a detailed white-boarding session to standardise the credit monitoring process, eliminate redundancies and fast track the digitisation of manual processes
- Set up an offshore team, with specialists from important sectors (diversified, real estate and infrastructure, commodities, food and agriculture, TMT and healthcare, transport and logistics, and energy)
- Created standardised spreading and covenant validation templates and regularly monitored overdue; also integrated stress testing for the internal validation of covenants
- Delivered risk ratings and credit reviews, with conclusive credit opinions
- Established and continually tracked and reviewed KPIs and SLAs
- Formulated a customised training and roll-out strategy for automation projects with frequent feedback sessions
IMPACT DELIVERED
- Compiled detailed standard operating procedures to ensure compliance with credit policies and client processes
- Implemented effective solutions to manage higher volumes, ad hoc projects and diverse workflow
- Ensured quick turnaround time for spreads/rating (within 24 hours for urgent requests) and regulatory reporting (e.g., RWA)
- Developed an early-warning mechanism and MIS dashboards for proactive decision-making
- Partnered with the front office for the successful execution of covenant automation projects, IBOR transition and COVID-19 stress testing
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