Education/ Experience and Skill Requirement
Bachelor’s degree or current student of Business Administration, Economics, or a similar major.
Oral and written knowledge of English at a fluid level.
Preferred experience in coordination and other administrative activities preferred with strong multi-tasking and organizational skills.
Proficiency in Excel, Word and PowerPoint.
Strong good customer service background
Ability to manage customer/stakeholder expectations
High attention to detail
Well-developed communications skills; written and oral fluency in English
Solid problem-solving orientation, ability to work in a fast-paced, team and customer-oriented environment
Manage the request intake from the system in a timely manner.
Coordinate, assign requests accordingly to the entire assigned team; handle and create follow-up requests and time extensions needed by this team
Liaise with onshore team/client for any internal support required on requests
Track case codes and follow-up with requestors when codes are missing
Making sure that request capacity is filled for all off-shore researchers.
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See how we usually go about your selection
Resumes sourced from multiple sources will be evaluated vis-à-vis the required skill sets
The HR will contact the shortlisted applicants for the interview process
There will 2-3 rounds of interviews (Telephonic/Face to Face/Skype, etc.)
The candidate who clears all the rounds will be shortlisted for the final offer
HR to then get in touch with the candidate for salary discussion/Date of Joining etc