Education/ Experience and Skill Requirement

• Bachelor’s degree or current student of Business Administration, Economics, or a similar major.

• Oral and written knowledge of English at a fluid level.

• Preferred experience in coordination and other administrative activities preferred with strong multi-tasking and organizational skills.

• Proficiency in Excel, Word and PowerPoint.

• Strong good customer service background

• Ability to manage customer/stakeholder expectations

• High attention to detail

• Well-developed communications skills; written and oral fluency in English

• Solid problem-solving orientation, ability to work in a fast-paced, team and customer-oriented environment

Responsibilities

• Manage the request intake from the system in a timely manner.

• Coordinate, assign requests accordingly to the entire assigned team; handle and create follow-up requests and time extensions needed by this team

• Liaise with onshore team/client for any internal support required on requests

• Track case codes and follow-up with requestors when codes are missing

• Making sure that request capacity is filled for all off-shore researchers.